Shipping policy

We offer FREE Shipping on ALL orders !!

At Vela Baby, we work carefully with trusted suppliers to bring you thoughtful baby products at the best possible value. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

Orders are processed within 1–3 business days
Processing includes order verification, quality checks, and packing
Orders are not shipped on weekends or public holidays

Shipping Times

Estimated delivery times:

United Kingdom: 4-9 business days

Please note: delivery times are estimates and may vary due to customs, carrier delays, or peak periods.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email
Tracking details will be provided when available
Tracking updates may take 2–5 days to appear after dispatch

Incorrect or Incomplete Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer

Delays

While we do our best to deliver orders on time, occasional delays may occur due to:

High demand
Carrier issues
Customs processing
Weather or unforeseen circumstances

We appreciate your patience and understanding.

Missing or Lost Orders

If your order has not arrived within 30 days of shipment, please contact us at:
📧 support@velababy.co

We will investigate and work with you to find a solution.

Contact Us

If you have any questions about shipping, please contact us at:
📧 support@velababy.co