FAQs

Are Vela Baby products safe for babies?
Yes. Safety is our top priority. All Vela Baby feeding products are made from baby-safe materials and are designed for everyday use by parents. Please always use products under adult supervision and follow the care instructions provided.

 

What is your shipping policy?
To understand our shipping policy, please visit our "Shipping" page.

 

How long does delivery take?
Estimated delivery times:

UK: 7–14 business days

Please note these are estimates and may vary due to customs or carrier delays.

 

Will I receive tracking information?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details. To track your order please visit our order tracking page.

 

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging.

For hygiene and safety reasons, used or opened feeding products cannot be returned unless they arrive faulty or damaged. To understand more, please visit our "refund and return policy" page.

 

What if my item arrives damaged or incorrect?
If there’s an issue with your order, please contact us within 48 hours of delivery with photos or videos, and we’ll make it right with a replacement or refund.

Why choose Vela Baby?
Vela Baby was created to support parents through everyday feeding moments with simple, practical products that make life a little easier. We focus on thoughtful design, calm aesthetics, and real-life parenting needs.

 

How can I contact you?
We’re always happy to help. Email us at support@velababy.co or visit "contact us" page.